COVID-19 UPDATE

On June 5^th, 2020, MINSA approved our work plan for COVID-19 Monitoring, Prevention and Control. Our registration request has complied with the process demanded by the Peruvian Government and was accepted as established in MR 239-2020- MINSA.

Likewise, we are following quite closely the statements of the Ministry of Health of Peru (MINSA) and the World Health Organization (WHO) regarding the new coronavirus cases (COVID-19), and at the same time complying with the guidelines of these organizations and the health authorities.

NEW CANCELLATION POLICIES

In answer to the changing market conditions, Aranwa Hotels is committed to guarantee its customers flexibility in their reservations, implementing the following policies:

• Guests who have future reservations, including reservations with prepaid rates or NON-refundable rates, which are usually more restrictive, will be allowed to change or cancel them completely free of charge up to 24 hours prior to the arrival date, only if the change or cancellation is made before August 30^th, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
• Guests who make new reservations for any future arrival date, including reservations with prepaid rates, will be allowed to change their reservations without charge up to 72 hours prior to the scheduled arrival date. Please note that changes to reservations will be subject to availability and subject to a seasonal rate difference.

GROUP OR EVENT RESERVATIONS

Guests who have booked rooms in a group block using a third-party channel (i. e. online travel agents, meeting planners, travel agents or company) are encouraged to contact that channel for policy information. If a third party cancels the event, that third party is responsible for cancelling individual reservations made on behalf of each guest.

If you don’t remember which website you booked with, you can find the travel provider’s name and contact details on the booking confirmation. For further information regarding changes in your reservation please write to consultas@aranwahotels.como or reservas@aranwahotels.com

REFUNDS

• Refunds of any kind (cash, transfer or TC payments) for single room reservations may take up to 30 days to be processed from the cancellation date. In case your reservation has been paid by credit card, the refund type and date are subject to the current issuing bank’s conditions.

CLEANING PROTOCOLS

We are operating under the “Work Plan for COVID-19 Monitoring, Prevention and Control” established by the MINSA as per RM 239-2020, and we have registered all our protocols as stipulated by the Peruvian Government in the MINSA. As part of our commitment to change, we are working with products from the renowned Johnson Diversey company, guaranteeing the highest hygiene standards to ensure all our guests the correct disinfection of all our hotels, both in rooms and in public and private hotel areas.

HEALTH, SAFETY AND PERMANENT TRAINING

We take care of our human capital, their health is important as well as their safety, therefore they are receiving a constant training program regarding the new protocols established by the MINSA.  They also have an occupational health consultancy to keep a health record of each employee, as well as COVID-19 tests to guarantee them and our guests a safe environment.

December 16, 2020